Frequently Asked Questions
When will my order be delivered?
Please allow up to 7 days for your order to be processed and fulfilled.
- Domestic Shipping via Australia Post | 5-7 Business Days from fulfilment| $10 flat rate
- International Shipping via DHL International | Approx. 10 Business Days | $25 flat rate
Please note we try our hardest to meet all delivery times, but very occasionally, there may be delays, especially during busy periods (including graduations).
Shipping times are calculated based on when your order has been sent.
For urgent orders, please contact events@flinders.edu.au prior to ordering.
How do I track my order?
If you have selected the ‘pickup’ delivery method, you will be notified via email when your order has reached the Uni Shop and is ready for pickup.
If you have selected to have the order shipped to you, you will be able to track you order via the link provided in your order confirmation email.
What do I do if I can’t come pick up during pick up times?
Pickup is available on Wednesdays from 11am - 2pm only, from Desk 3 at Flinders Connect at Bedford Park campus. You will receive a notification once your order is available for collection. Please allow up to 8 days for your order to arrive on-campus.
If you are unable to collect on the designated day, please select delivery upon checkout. If your order is urgent, please contact events@flinders.edu.au prior to ordering.
Unfortunately, we are unableto facilitate collections outside of the set days/times. If you are unable to pick-up your order during these times and need to change your order to be delivered please contact us at events@flinders.edu.au and we will send you a link to add shipping to your order (fees apply).
How can I cancel my order?
To cancel an order please contact us at events@flinders.edu.au with your order number.
I would like to a refund - how do I do this?
Flinders Merch Shop is not required to provide a refund for change of mind. We are able to organise a refund if the item presents a major issue, such as:
- the item has a problem that, if known prior to purchase, would have stopped someone from buying the item
- the item is unsafe
- the item is significantly different from the sample or description
If you wish to organise a refund, please contact us at events@flinders.edu.au, with your order number. For more info click here.
I would like to organise an exchange - how do I do this?
Items can be exchanged for up to 30 days from the purchase date. An exchange will only be issued upon receipt of proof of purchase, and within this 30 day period. Items must be unworn, with the original tags attached and in like-new condition. Items cannot be exchanged or refunded for gift cards, store credits or other vouchers.
To organise an exchange, please contact us at events@flinders.edu.au, with your order number. For more information click here.
Can I try out the merchandise before I purchase it?
Unfortunately, as our merchandise is kept in an off-site warehouse we aren’t able to provide access for you to try it on.
However, there is a limited range stocked at the Sports Centre reception and we have listed the a size guide for all of our items of all our items in the size guide so that you can select the correct size.
Can I purchase Flinders University merchandise elsewhere?
Please be aware of imitation and unauthorised online sellers of Flinders University Merchandise. We can only offer sales support on authorised products purchased directly from the Flinders Uni Shop.
I am a Flinders staff member, how do I purchase for business purposes?
If you are a Flinders University Staff Member and interested in purchasing current merchandise items for business purposes please request via an internal order here (bulk discounts available) and the Events team will be in touch to organise. Please request 2 weeks in advance of when you require the items to allow for delivery. - Internal Order Request Form
If you are interested in ordering custom merchandise for your college or Flinders event (staff only, no student requests), please request here (5-8 weeks lead time required) - Custom Merchandise Form
For any questions on internal or custom orders please contact us at - events@flinders.edu.au